Refund policy

Return & Refund Policy

At Aura Drape, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

🔁 Returns & Exchanges

We accept returns and exchanges within 7 days of delivery.

To be eligible for a return:

  • Item must be unused, unworn, and unwashed

  • Must be in original packaging with tags attached

  • Proof of purchase (order confirmation or receipt) is required


❌ Non-Returnable Items

We do not accept returns for:

  • Sale or discounted items

  • Worn, washed, or damaged products

  • Items without original tags or packaging

🔄 Exchange Policy

We offer exchanges if:

  • You received the wrong item

  • The product is defective or damaged

  • You need a different size

Exchange requests must be made within 7 days of delivery.

💰 Refund Policy

  • Refunds are processed after we receive and inspect the returned item

  • Approved refunds will be issued to your original payment method

  • Processing time: 5–10 business days

🚚 Return Shipping

  • Customers are responsible for return shipping costs

  • Shipping charges are non-refundable

📦 Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos or video proof

We will offer a replacement or full refund after verification

📩 How to Start a Return

To initiate a return or exchange, contact us:

Email: support@theauradrape.shop
Include:

  • Order number

  • Reason for return

  • Product images (if applicable)

⛔ Order Cancellation

Orders can be cancelled before shipment only.
Once shipped, cancellation is not possible.

📌 Note

Aura Drape reserves the right to refuse returns that do not meet our policy conditions.

💬 Need Help?

For any questions, feel free to contact our support team. We're always here to help.